Rights and Duties
The Virgilio Galvis Ophthalmology Center sees human beings as its reason for being, and, true to its ethical and social commitment to ensuring well-being and minimizing the risks of care, it promotes the rights and responsibilities of its users.
In compliance with Statutory Law 1751 of 2015, which establishes the rights and obligations of patients in the Colombian health system, which are mandatory for the various actors and agents that make up the Colombian health system.
They are listed below for the information of the patient and all levels of the organization.
USER RIGHTS
Access health services and technologies that guarantee comprehensive, timely, and high-quality care.
To maintain full, permanent, express and clear communication with the treating healthcare professional.
To obtain clear, appropriate, and sufficient information from the treating healthcare professional that allows them to make free, informed, and conscious decisions regarding the procedures they are about to undergo and their risks. No person may be forced, against their will, to receive healthcare treatment.
To receive health benefits under the conditions and terms established by law.
To receive dignified treatment, respecting their beliefs and customs, as well as their personal opinions about procedures.
To receive information about formal channels for submitting claims, complaints, suggestions, and, in general, for communicating with the administration, as well as to receive a written response.
The right to exercise the right to accept or reject the procedures once all diagnostic and treatment alternatives have been explained to you, along with their respective benefits and risks, or once you have been informed of the prognosis. Your written consent or rejection is required, except in cases defined by law (critical urgency that cannot wait, risk to public health, legal imperative).
Request and receive explanations or accountings regarding the costs of health treatments received.
To be respected for their willingness to participate or not in research conducted by scientifically qualified personnel, provided they have been informed of the objectives, methods, potential benefits, foreseeable risks, and discomforts that the research process may entail. Written consent to participate in the study must be provided.
To exhaust all treatment options to overcome your illness.
To early detection and care, treatment of illnesses, and comprehensive rehabilitation according to their disability.
To the early detection and attention of cases of domestic violence, sexual violence or abuse.
That medical records be treated confidentially and confidentially and may only be accessed by third parties with prior authorization from the patient or in cases provided for by law, and that they may consult their entire medical record free of charge and obtain a copy of it.
To receive quality care throughout the entire disease process from duly trained and authorized health workers.
To the provision and timely access to the required technologies and medicines.
To receive health services in conditions of hygiene, safety, and respect for privacy.
Privacy is guaranteed to be confidential for all information provided in connection with access to health services and regarding a person's health and illness, without prejudice to the possibility of access to such information by family members in cases authorized by law or by the authorities under the conditions determined by law.
DUTIES OF USERS
Promote self-care, that of your family and that of your community.
Responsibly follow the recommendations of the health professionals who treat you.
Act in solidarity in situations that endanger people's lives or health.
Respect the staff responsible for providing services and take care of the facilities where they provide these services.
Comply with the rules and act in good faith with the health system.
Provide timely and sufficient information required for the purposes of the service
Contribute in solidarity to the financing of expenses required for health care and social security, according to their ability to pay
