Carry only what you need:

• Glycerinated alcohol for personal use
• Identification (card, identity card, civil registry)
• Electronic means of payment (online, credit and/or debit cards), if not possible, have the exact cash for the value of the consultation and its transportation
• Regarding medical history and previous examinations. If it is within your capabilities, you can scan them and send them to the following email: asklealdrgalvis@gmail.com, otherwise only bring the tests requested for the consultation and medical history.
• Refrain from wearing jewelry (earrings, watch, chain, rings)
• Refrain from wearing makeup
• You must wear a mask when leaving the house and at all times when traveling in the city.
• If possible, attend alone. If you require assistance with your mobility, you will be allowed entry with only one companion. Please note that your companion must comply with the same recommendations listed above.
• It is suggested to bring disposable paper (Kleenex) for when you have to touch door handles and/or elevator buttons.

Please follow the following instructions before entering the clinic:

• Cooperate with guards and staff with the measures and recommendations given to them. There may be a line to enter. We ask for patience and keep a distance of 1 meter
• Wear a mask and glasses. Gloves are not necessary
• Climb stairs and do not touch handrails when doing so
• If you must take the elevator, wait until you can do it alone
• Go alone or accompanied by a single person (consider that whoever is driving you can wait for you in the vehicle or outside the Clinic. We do our best to ensure that the service takes a maximum of half an hour.
• Be aware of your cell phone. If we notice congestion in the waiting room, we will notify you so that you can enter when there are regulatory spaces.
• Bring a towel or disposable paper (Kleenex) for when you have to touch door handles, elevator buttons. When he arrives at the office, he throws it away.
• When arriving at the office: avoid touching the reception
• If you have to make a payment, try to arrange it before your consultation electronically (contact the telephone number of the person who gave you the appointment, to receive instructions).
• The appointments are very spaced. We try to avoid waiting or crowding in the waiting room. However, if there are other people, respect the distance, not using blocked seats.
• When leaving follow the same recommendations. If you do not feel safe, do not go down the stairs, or if you need to touch handrails, we recommend that you carry a disposable glove that you will throw away before leaving the building.

You should keep in mind that, despite all these precautions, there is a low risk of contagion once confinement ends. We believe that, at the Clinic, with all these measures, the risk is almost as low as being at home. All Ophthalmology Clinics in Colombia continued to attend to emergencies and priorities during this time and not a single infection has occurred in health personnel.

• We have shoe cleaning and drying and glycerinated alcohol available for you. Apply it and wash your hands until it is dry.
• Avoid leaning on the reception
• If you have to make any payment. 1. Cash. Have the exact cash upon prior indication by telephone. 2. Payment by card. Handle the card yourself, do not hand it over to the reception staff unless necessary 3. We will have the electronic payment option enabled prior to the appointment. Call 300 840 9433.
• Appointments will be spaced out. We try to prevent crowding in the waiting room. However, if there are other people, respect the distance, not using the blocked seats (they will have a sign on the seat).
• In the waiting room you will not find objects to distract you, such as magazines or toys for children. Make sure your hands come into contact with as few surfaces as possible.
• Once you enter, you must wash your hands with soap and water in the bathroom inside the office.
• The arrangement of you with your companion and the rest of the patients and companions must respect the rules of non-agglomeration, which means maintaining a distance of at least 1 meter between people, as well as not having more than 20 people in the same area without respecting all the distancing.

• We have glycerinated alcohol available for you. Apply it and wash your hands until it is dry.
• Do not shake hands with the doctor
• Avoid bringing objects not necessary for the consultation into the office.
• Respond promptly to the doctor's questions
• Do not lean on the microscope/slit lamp table.
• Your hands should be on your legs or on the armrest
• Conversations with the doctor will be limited only to times when the doctor is away from the microscope / one meter away / at the desk.
• Before leaving, resolve all your doubts in order to avoid entering the office again as much as possible.

• We have glycerinated alcohol available for you. Apply it and wash your hands until it is dry.
• Don't say goodbye
• Wait in the external waiting room to be called by the dispatch service
• Once in the office, avoid touching surfaces
• Limit the conversation to a minimum while you are given the necessary documents
• Follow the same recommendations for exit access. If you do not feel safe, do not go down the stairs alone or if you need to touch the handrails, you can use Kleenex again and throw it away in a red bin or wash your hands again before leaving the clinic.

• Once home, immediately close the door and remove your shoes and street clothes without entering the house. If possible, have a basket/bucket ready for this.
• Remove your cell phone, car keys and any other object you have with you and place it in another container. These should be cleaned with a disposable towel and alcohol or soapy water.
• Bathe your entire body including your hair.