Access health services and technologies that guarantee a comprehensive, timely and high-quality union.

 

To maintain full, permanent, express and clear communication with the treating health professional.

 

To obtain clear, appropriate and sufficient information from the treating health professional that allows you to make free, conscious and informed decisions regarding the procedures that will be performed and their risks. No person may be forced, against their will, to receive health treatment.

 

To receive health benefits under conditions and terms established in the law.

 

To receive dignified treatment, respecting their beliefs and customs, as well as the personal opinions they have about the procedures.

To receive information about the formal channels to present claims, complaints, suggestions and in general, to communicate with the administration, as well as to receive a written response.

 

Right to exercise your right to accept or not accept the procedures, once you have been exposed to all the diagnostic and treatment alternatives with their respective benefits and risks, or you have been informed of the prognosis, with written consent or rejection being required, except of cases defined by law (critical urgency that cannot wait, risk to public health, legal imperative).

Request and receive explanations or accountability about the costs of health treatments received.

To have their willingness to participate or not participate in research carried out by scientifically qualified personnel respected, as long as they have been informed about the objectives, methods, possible benefits, foreseeable risks and discomforts that the research process may entail. Written consent must be obtained to accept participation in the study.

To exhaust the treatment possibilities to overcome your illness.

To prompt detection and care, treatment of diseases and comprehensive rehabilitation according to their disability.

 

To the prompt detection and attention of cases of domestic violence, violence or sexual abuse.

 

That the medical history is treated in a confidential and reserved manner and that it can only be known by third parties, with prior authorization from the patient or in the cases provided for by law, and to be able to consult the entire medical history free of charge and obtain a copy of the same.

 

To be provided throughout the disease process with quality assistance by health workers duly trained and authorized to practice.

 

To the provision and timely access to the required technologies and medications.

 

To receive health services in conditions of hygiene, safety and respect for your privacy.

 

Privacy is guaranteed the confidentiality of all information provided in the area of access to health services and the health and illness conditions of the person, without prejudice to the possibility of access to it by family members in events authorized by law or authorities under the conditions determined by it.